RETURNS & REFUNDS POLICY

Effective Date: September 30, 2026

At REVENANT, we want you to be confident in your purchase. Our return policy differs between pre-order products and in-stock products.

1. PRE-ORDERS — ALL SALES FINAL

All pre-order purchases are final because pre-order quantities are used to determine the amount of product REVENANT orders from its manufacturer.

Pre-order items cannot be returned, exchanged, or refunded due to:

  • Change of mind

  • Ordering the wrong size

  • Ordering the wrong color

  • No longer wanting the product

  • Failure to review the size chart before purchasing

  • Personal preference regarding fit or appearance

Before purchasing a pre-order item, customers should carefully review the product description, size chart, estimated fulfillment timeline, and other product information.

Pre-orders remain subject to the protections described below for defective, damaged, or incorrect merchandise and any rights that cannot legally be excluded.

2. IN-STOCK PRODUCTS — RETURNS ACCEPTED

In-stock products may be returned within 30 calendar days of delivery if they meet all of the following requirements:

  • The item is unworn.

  • The item is unwashed.

  • The item is undamaged.

  • The original tags remain attached.

  • The item is in its original condition and suitable for resale.

Items that do not meet these requirements may be rejected.

3. RESTOCKING FEE

A 10% restocking fee will be deducted from the refund for eligible returns of in-stock products.

The restocking fee helps cover the costs associated with inspecting, processing, repackaging, and returning merchandise to inventory.

The restocking fee does not apply to qualifying defective, damaged, or incorrect items.

4. RETURN SHIPPING

Customers are responsible for the cost of shipping an eligible in-stock product back to REVENANT unless the return is due to a confirmed defective, damaged, or incorrect item.

Original shipping charges are non-refundable.

5. HOW TO REQUEST A RETURN

To request a return, contact REVENANT within 30 calendar days of delivery and provide:

  • Order number

  • Name used for the order

  • Item being returned

  • Reason for the return

REVENANT will provide return instructions if the item qualifies for a return.

Do not send a return without receiving return instructions from REVENANT.

6. DEFECTIVE, DAMAGED, OR INCORRECT ITEMS

If you receive an item that is defective, significantly damaged before or during shipment, or different from what you ordered, contact REVENANT within 7 calendar days of delivery.

Please provide:

  • Order number

  • Description of the issue

  • Clear photographs or video showing the issue

  • Photographs of the packaging when relevant

If REVENANT confirms that the issue qualifies, we may provide a replacement, refund, or another appropriate resolution.

Qualifying defective, damaged, or incorrect items are not subject to the 10% restocking fee.

Normal wear and tear, improper washing or care, accidental damage, misuse, or damage caused after delivery do not qualify as manufacturing defects.

7. REFUNDS

Once an approved return is received and inspected, the refund will be issued to the original payment method.

For eligible in-stock returns, the applicable 10% restocking fee and any non-refundable original shipping charges will be deducted from the refund.

Refund processing times may vary depending on the customer's bank or payment provider.

8. ORDER CANCELLATIONS

Customers may contact REVENANT as soon as possible to request cancellation of an order.

Cancellation requests are not guaranteed and depend on whether the order has already been processed, fulfilled, or shipped.

Pre-order cancellation requests may be subject to the terms applicable to the specific pre-order and any rights provided by applicable law.

9. CHARGEBACKS AND PAYMENT DISPUTES

If you believe there is an issue with your order, please contact REVENANT first so that we have an opportunity to resolve the issue.

REVENANT may provide order records, shipping information, delivery confirmation, communications, and applicable policy acknowledgments when responding to a payment dispute.

Nothing in this section limits any rights provided by applicable law.

10. LEGAL RIGHTS

This policy does not limit or waive any consumer rights, warranties, or remedies that cannot legally be excluded or waived under applicable law.

11. CONTACT

For questions regarding returns or refunds, please contact:

REVENANT
Fresno, California
Email: [YOUR EMAIL ADDRESS]